退款政策

We hope you love your LayinSun furniture as much as we loved creating it for you. As a custom furniture manufacturer, we work diligently to ensure that every purchase brings a positive experience.

 

No Returns Required

1. If the item is defective, damaged, missing any part or you receive the wrong product, please contact our customer Service email : support@layinsun.com immediately and provide us with a photo or video showing the defect or damage, and after we confirm the problem with the item, we will arrange compensation, resend the product, or issue a refund accordingly.  without the need to return it.

2. If the item you received does not work properly, please contact our customer service department for technical support.    We will provide guidance.    If the problem persists and the product still doesn't work properly, we can send you a replacement package or you can ask for a refund.


30 Day Return Policy

You can initiate a return within 30 days of receipt whenever you are not satisfied with the product, but you would need to pay for the return or exchange cost if no quality issue is involved. For general return you need to keep the complete original packaging. Item(s) must be:

1. In brand-new condition

2. Uninstalled and/or non-assembled

3. Unused, no pieces missing

4. With original tags and complete original packaging (including any crate or wooden box, and its fillers) Please be aware that the 30 days return policy is based on the delivery time of each individual item shown on the carrier's website instead of the entire order.  We would not accept if the item(s) are marked delivered greater than 30 days when you initiate the return.

Please be aware that the 30 days return policy is based on the delivery time of each individual item shown on the carrier's website instead of the entire order. We would not accept if the item(s) are marked delivered greater than 30 days when you initiate the return.


What You Need to Know Before You Start A General Return

1. Please kindly DO NOT discard any original packaging or wrapping materials or crate from the item(s) you received.

2. You would need to package the same way when the item arrives to ensure the product meets the requirements for the carrier.

3. Any additional service on the order will NOT be refunded for the general return, including White Glove Delivery service, room of choice drop-off and white glove delivery.

4. At least a full view picture of the product and the outer box, and a picture of the internal packing needs to be provided so we can assess its condition and return eligibility.

5. You would need to cover the return shipping cost if there are no quality issues involved.

6. If we are not able to provide a prepaid return shipping label, you would need to arrange the return yourself.

7. Any items returned without authorization will not qualify for a refund and be rejected on delivery to our returns center.

8. It is not feasible to drop-off a return item to our warehouses personally.

 

How to return the items

1. Send an e-mail to support@layinsun.com, along with your order ID, return item (SKU), return reason, and pictures or video that clearly showing the item package/box/crate, item label, and the item if you opened the box.

2. After receiving your request, our product specialist will assess the return risk and shipping costs. We will then respond to you for confirmation. If the return criteria are met, we will include the return address in the confirmation email.

3. When you're ready to return the package, please inform us first.  We need to make an appointment with the warehouse to register your package information.  

4. Please package the Item(s).  Please ensure all parts are in the original packing way.

5.  Once we receive your photos and confirm that everything is in order, you can proceed with returning the products. However, the return shipping cost will be the buyer's responsibility.

6. Ship out the package(s).   We will process the refund after receiving the item completely and safely.

You will receive a notification email within 3-5 working days after we received your item(s), and when refund is processed. The refund will be made to the account that the funds were originally drawn from.

Please note that for credit card payment refund, please allow up to one billing cycle for your account to be credited. Please do not request a charge back from your credit card company during the return process due to the time it takes to resolve charge back disputes. It is usually better to be patient and wait for the return process to run its course. Or if an unusual delay occurs, feel free to contact us for assistance.


How Soon Will I Receive My Refund?

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 business days. 
If you originally paid with credit card, please allow up to one billing cycle for the credit to show in the bank statement. It mostly depends on how fast your bank processes the credit. Please do not request a chargeback from your credit card company during the return process. Due to the time it takes to resolve chargeback disputes, it is usually better to be patient and wait for the return process to run its course. Or if an unusual delay occurs, feel free to contact us for assistance.
If you originally paid with PayPal account balance, you could find the refund right away in your PayPal account.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@layinsun.com